Refund, Return and Repair Policy

This Refund, Return and Repair Policy is applicable to purchases made via ausecure.net only.

At AuSecure.net, we want our customers to be completely satisfied with their purchases.

Therefore, we recommend you read our Refund, Return and Repairs Policy before you purchase from AuSecure.net so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from AuSecure.net to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality and match the description we have provided to you.

If you have any questions about this policy, please contact us at uksecur@gmail.com.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of AuSecure.net and applies where you make a purchase online from www.ausecure.net.

Change of Mind

Please choose carefully, as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Goods Damaged in Transit

If any goods arrive damaged, please contact AuSecure.net as soon as possible. After reviewing the claim, AuSecure.net will contact you to discuss the options available to resolve the issue. In most cases, AuSecure.net will either arrange for the return of the damaged product for replacement or refund — or a replacement part may be provided where the damage is minor.

Refunds

Refunds will be processed by AuSecure.net and will normally be processed within 7 days.

Delivery Charges

Where AuSecure.net considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to AuSecure.net will be at AuSecure.net’s cost.

Returns and Repairs

You may return the goods we have delivered to you by mail by contacting us at uksecur@gmail.com.

You may also contact or attend the AuSecure.net where you collected your goods or where your goods were despatched from, and an AuSecure.net staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us due to their size, the fault or because they have been affixed or installed on your premises, please contact us at uksecur@gmail.com, and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user-generated data, the replacement or repair of the goods may result in the loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Contact Us

If you have any questions or concerns relating to your Order, please immediately contact us at uksecur@gmail.com.

AuSecur.net Refund, Return and Repair Policy Version 1.0 May 2023